Delivery
We will arrange for delivery of the products you order to the address you specify in the check out procedure. Please note that you can specify a different delivery address to the registered address. A maximum of five delivery addresses can be updated on the system. However the method used to deliver your order varies depending on the delivery address (for UK or International) and the weight/size of your order. For full details of our Delivery Terms and Conditions, including postage and shipping costs (if applicable) please refer to the Delivery information page on this website.
Order Cancellations
If the products ordered weigh in excess of 2kg we deem the right to request extra payment via credit or debit card for the excess delivery charges or will cancel the order and refund your card (please see Delivery Terms and Conditions for further information on excess weight and delivery charges). You may cancel your order by contacting our customer service department on 0800 093 1214 from the UK or +44 1708 724 378 from outside the UK within 12 hours of placing the order. If you cancel your order after we have dispatched the products you must return the products, unopened and in their complete packaging, to our head office address (see contact us). The products must be returned at your own expense. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However your statutory rights concerning the quality of those products are not affected.
We will arrange for delivery of the products you order to the address you specify in the check out procedure. Please note that you can specify a different delivery address to the registered address. A maximum of five delivery addresses can be updated on the system. However the method used to deliver your order varies depending on the delivery address (for UK or International) and the weight/size of your order. For full details of our Delivery Terms and Conditions, including postage and shipping costs (if applicable) please refer to the Delivery information page on this website.
Order Cancellations
If the products ordered weigh in excess of 2kg we deem the right to request extra payment via credit or debit card for the excess delivery charges or will cancel the order and refund your card (please see Delivery Terms and Conditions for further information on excess weight and delivery charges). You may cancel your order by contacting our customer service department on 0800 093 1214 from the UK or +44 1708 724 378 from outside the UK within 12 hours of placing the order. If you cancel your order after we have dispatched the products you must return the products, unopened and in their complete packaging, to our head office address (see contact us). The products must be returned at your own expense. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However your statutory rights concerning the quality of those products are not affected.
